About us
The Balcony Garden has been designing planters since 2006. What started as one landscape designer's frustration with the pots available in Australia has grown into a brand stocked in homes, gardens and commercial projects across Australia and the US.
We design our own collections, and our Melbourne showroom is where customers come to see, touch and choose them in person.
As featured in Vogue Living · Three Birds Renovations · Dwell
The role
You'll welcome customers, help them find the right pieces for their space, and make sure every visit and every order is handled with care. It's a hands-on role in a small team, so you'll get variety and real ownership.
What you'll do
- Greet and assist showroom visitors, from homeowners to designers and landscapers specifying for projects
- Advise on sizing, materials and finishes
- Process sales and quotes, and follow up enquiries by phone and email
- Keep the showroom styled, clean and well merchandised
- Coordinate deliveries and click-and-collect pickups with our warehouse team
About you
- Experience in retail, hospitality or customer service, ideally in homewares, furniture, interiors or garden
- You genuinely enjoy helping people and can read what a customer actually needs
- An eye for design and pride in a well-presented space
- Organised, reliable and comfortable using point-of-sale systems and email
- An interest in plants, landscaping or interior design is a real plus