Terms & Conditions

The Balcony Garden (ABN 67 627 039 329 )

Definitions

“Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
“The Balcony Garden” means the company The Balcony Garden (ABN 67 627 039 329).
“Goods” means all goods or services supplied The Balcony Garden to the Customer at the Customer’s request.
“Delivery” means the transportation of the Goods from The Balcony Garden to the Customer.
“Installation Specifications” has the meaning of the subheading Installation Instructions of these Terms and Conditions.

Payment

Full payment of goods is due prior to delivery. We accept the following forms of payment:

Electronic Funds Transfer

Credit Card

Eftpos

In order to hold stock, we require a 50% deposit with the balance remaining being paid when you’re ready for the stock to be delivered. If stock is unavailable at the time of order a 50% deposit is still required in order to secure inventory when it comes back in stock.

Delivery

At The Balcony Garden’s sole discretion the cost of Delivery is either included in the price or is in addition to the price.
The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. In the event that the Customer is unable to take Delivery of the Goods as arranged then The Balcony Garden shall be entitled to charge 30% restocking fee, and return delivery fees will be charged to the Customer.
The Company delivers to the kerb only and does not offer unwrapping and placement of the Goods or the movement of goods through the property e.g. through stairs

The Goods will be packaged and dispatched in a manner that will best ensure safe transit and delivery. This may include being on a pallet. The Balcony Garden cannot remove from the delivery site any packaging (including pallets) involved in the delivery. Disposal and removal of packaging will be at the customer's organisation and cost.
In the event the Customer uses their own transportation for Delivery of the Goods, The Balcony Garden is not liable for any claims against defects/damages to the Goods as a result of Delivery.
Delivery (“Delivery”) of the Goods is taken to occur at the time that:

The Customer or the Customer’s nominated carrier delivers the Goods at the Customer’s address; or
The Company (or The Balcony Garden’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

The Balcony Garden uses a 3rd party transport provider who is responsible for assigning which postcodes fall within each zone. We are, therefore, unable to reassign your postcode to a different zone. We apologise if you feel your postcode has been incorrectly allocated; however it is outside our control.

The shipping rates and conditions listed on the delivery page supersede all previous rates and conditions as listed on our website, social media, print media and anything else released by TBG APAC PTY LTD t/a The Balcony Garden.

More information is available via our Delivery page.

Acceptance

The customer is taken to have exclusively accepted and is immediately bound by, these terms and conditions if the customer places an order for or accepts delivery of goods.
These terms and conditions may only be amended with The Balcony Garden’s consent in writing and shall prevail to the extent of any inconsistency with any other document, correspondence or agreement between the customer and The Balcony Garden.

Defects and Returns

  1. The Customer must inspect the Goods on Delivery and notify The Balcony Garden within 24 hours of acceptance of Goods in writing any evident defect/damage, shortage, or failure to comply with the description or quote.
    If the Customer fails to advise the Company in writing of any matter referred to in clause 5.1. within 24 hours of Delivery, the customer is deemed to have accepted the Goods are not faulty and accord to the Customer’s order.
    The Balcony Garden does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and the exposure to the elements, plants, soil and water.
    Fit for purpose means that the pots (Goods) are fit to do the job, i.e. Hold soil for a plant. A pot (Goods) is still fit for purpose if it has natural deterioration or discolouration due to its use as a garden pot.
    The Balcony Garden does not accept returns, exchanges or provide refunds because the Customer changed their mind.
    Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.
    Should a valid warranty claim be made, The Balcony Garden (Company) is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots. An example of this would be the costs incurred by a customer to remove soil, discard of the old pot, re-install new pot, re-install soil & plants.

Installation Specifications

Once the pots (Goods) have been delivered, the plastic wrapping around each individual pot MUST be removed. The wrapping intends to keep the pots (Goods) clean in our warehouse and during planting and damage the painted finish if left on once delivered.

The Balcony Garden pots (Goods) may have drainage holes pre-drilled or may need them to be drilled. This is to ensure water is free-flowing. Check that these holes are not blocked before planting/installing soil.
Place a single layer of fibreglass fly screen across the internal floor of the pot (Goods). The piece of flyscreen needs to cover the entire floor of the pot (Goods) and must cover the drainage holes. This will keep the large soil particles contained and only allow smaller fine particles to flow through. Make sure you use fibreglass flyscreen and not aluminium. You can obtain this screen from The Balcony Garden. DO NOT use geo-fabric, textile fabric, silt fence, cloth or similar as it will become clogged by silt and roots, prohibiting water from exiting the pot (Goods).
Fill with good quality Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile. Regular soil/planting mix will act like a sponge resulting in wet feet for the plant and the excess water in the soil which will damage the exterior of the pot (Goods).
Once planted the pots (Goods) need to be elevated above ground to ensure water isn’t blocked from exiting the drainage holes. There are several ways to elevate your pot however the easiest is to use pot feet or plastic window packers available from most hardware stores. You can also obtain these from The Balcony Garden. Even if the pot (Goods) is placed on a permeable surface such as decking, turf, or garden bed, it is imperative that the pot is elevated.
Excess water in the soil profile due to not following the above specifications can adversely affect the pot's structural integrity and exterior finish (Goods).
The Customer is solely responsible for the installation and use of the pot (Goods). The Balcony Garden will not be liable for any installation or use of the pot (Goods) by the Customer or third party that does not comply with the relevant Installation Specification.
Any modifications or changes made to the pots (Goods) will automatically void all warranties. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot (Goods) with a layer of concrete, or using geo-fabric.
Pots (Goods) are not designed to be “plumbed up”/connected directly to a drainage system such as PVC pipe. The pots (Goods) are designed to be elevated on pot feet/plastic packers to encourage the water to freely drain away. Pots (Goods) that are directly plumbed up/connected to a drainage system/PVC pipe are automatically void of all warranties.

Natural Variations in Goods

The Balcony Garden pots are handmade from stone, concrete, fibreglass, polyresin and plastic. As with all handmade products differences in shade tone, markings, veining, colour, size, texture, indentations and general appearance may occur.

The customer acknowledges that goods supplied may:

Expand, contract or distort as a result of exposure to heat, cold, weather
Mark or stain when exposed to certain substances
Be damaged or disfigured by impact or scratching
Damage or disfigured due to incorrect installation methods
Have non-structural crazing cracks
Have scuff marks or slight scratching

The Bad Names Range of planters are handmade and fired in rustic brick kilns. As such the appearance and shape can vary greatly, this is what makes them unique. Variation will be seen in the level of gloss/matte, the amount of white, the consistency of the coverage of white, and the overall shape of the planter. Some planters will be more green than others. Some planters will have white only on one side of them. To view examples of the level of variation in more detail please visit this page.

Prices

All prices are in Australian dollars.

Promotions – Gift With Purchase - Free JITT pot

Minimum spend of $500 or more online. Limited to one use per customer. Offer limited to one use per address or household. Not to be used in conjunction with any other offer. Please don't place multiple orders so you can use the code multiple times - it's just not cool. White colour only. Excludes eGift card purchases. Offer available from 1 - 31st May 2022 or while stocks last.

Promotions - Win a $500 gift card

One winner will be drawn on the last day of the month. If the last day lands on a weekend, the winner will be drawn on the Friday prior. Winners will be notified by email within 48 hours or no later than the following Monday (if drawn on a Friday). Winners will be picked at random. $500 must be used in one transaction. Any remaining money on the gift card will be forfeited. Must be redeemed within 12 months. The gift card must be used on product only and does not include shipping. Winners to redeem in-store or by calling the showroom. If the winner does not respond to the email sent from The Balcony Garden advising they have won within three weeks, the winner will be redrawn. By subscribing you agree to receive marketing communications from The Balcony Garden. Personal information will be handled in accordance with The Balcony Garden's Privacy policy. Not in conjunction with any other offer. We have the right to end this promotion at any time.

Promotions – Spend & Save

Offer runs from Friday 10th - Monday 27th June. To receive 20% off, $500 or more must be spent in one transaction. To receive 25% off, $1000 or more must be spent in one transaction. Both offers cannot be combined. The offer is available online and in Sydney and Melbourne showrooms. Excludes shipping. Not to be used in conjunction with any other offers. The offer may be redeemed multiple times, but only once per transaction. Excludes gift cards. Product exclusions: Bad Names Range: Chad. Willow Range: Ripples (all colours, small and medium) Ribbed Loobs (All colours & sizes). Humphrey Range: Tops Off (White all sizes). Excludes Wholesale & Trade customers.

Promotions – Sarah Marie Fahd

20% off with code SARAH20 at checkout. Minimum spend $500. Limit one per customer. Not in conjunction with any other offer. Offer ends April 30th 2022.

Promotions – Three Birds Renovations

Limit one per customer. Not in conjunction with any other offer. The Balcony Garden may close this offer at any time without notice. The offer does not apply to trays. The offer does not apply to products marked as 'on sale' or 'limited time only'.

Promotions – Gift with Purchase

While stocks last. One gift per person. Gifts on offer may change. Not in conjunction with any other offer. Please don't place multiple orders so you can use the code multiple times - it's just not cool.

Promotions – $50 off

Minimum spend of $500 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer does not apply to products marked as 'on sale' or 'limited time only'. The offer code is valid for 30 days. As of 8th July 2021, the minimum required spend is $500 to qualify for $50 off.

Promotions – 10% off

Minimum spend of $500 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer does not apply to products marked as 'on sale' or 'limited time only'. The offer code is valid for 30 days. As of 8th July 2021, the minimum required spend is $500 to qualify for 10% off.

Promotions – Cluster Specials

Where Cluster Special is sold inclusive of free shipping, the value amount of cluster does not contribute to the free shipping threshold in the case of orders mixed with standard The Balcony Garden products. The offer does not apply to Trays. Where Cluster Special is sold inclusive of free shipping, Free shipping excludes WA/NT/TAS. Not in conjunction with any other offer.

Promotions – Limited Edition Products

The Balcony Garden may close this offer at any time without notice. The Balcony Garden reserves the right to reclassify 'limited edition products' as our core range. The Balcony Garden reserves the right to change the pricing at any time without notice. Discounts and coupon codes are not applicable to products marked 'limited time only'. Not in conjunction with any other offer.

Promotions – Natalie Sullivan

Limit one per customer. Not in conjunction with any other offer. The Balcony Garden may close this offer at any time without notice. The offer does not apply to trays. The offer does not apply to products marked as 'on sale' or 'limited time only'. Offer due to expire on 31st December 2021.

Promotions – Abandoned Cart Offer

Minimum spend of $500 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer does not apply to products marked as 'on sale' or 'limited time only'. Current products marked as 'limited time only' are Tall Tah Pot. The offer code is valid for 30 days from date of abandoned cart. As of 8th July 2021, the minimum required spend is $500 to qualify for $50 off.

Promotions – Carbon Neutral Offer

Minimum spend of $500 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer does not apply to products marked as 'on sale' or 'limited time only'. Current products marked as 'limited time only' are Tall Tah Pot. The offer code is valid for 30 days from date of abandoned cart. As of 8th July 2021, the minimum required spend is $500 to qualify for 10% off.

Promotions – Post Purchase Google Review Offer

Minimum spend of $500 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer does not apply to products marked as 'on sale' or 'limited time only'. Current products marked as 'limited time only' are Tall Tah Pot. The offer code is valid for 30 days from date of purchase.